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How We Handle Your Information

We collect and protect the data needed to run your account, process your bKash, Nagad and Rocket payments, and keep you informed about activity on jopk.

Account securityPayment protectionData controlContact transparencyRegional compliance
jopk How We Handle Your Information
DATA PRACTICES

How We Protect and Use Information

We built jopk around clear data handling so you know exactly what happens when you deposit via bKash, play a round of Football ScoreLine, or contact support. Every piece of information we collect serves a specific purpose: verifying your identity, processing payments, preventing fraud or keeping you updated about account activity. We do not sell your data to advertisers or share it with partners beyond the payment rails you select.

Collection Purpose We gather your mobile number, email, payment details and device ID to open your account, clear deposits from Nagad or Rocket, and confirm withdrawals. Activity logs help us detect duplicate accounts and unusual betting patterns that might indicate fraud.
Cookie Use Session cookies keep you logged in as you move between Live Roulette Wheel and the sportsbook; preference cookies remember your language and time-zone settings. We do not use third-party ad-tracking cookies on jopk.
Data Retention Transaction records and account activity stay on file for the period required by local law and eligible regions. Once retention expires, we delete or anonymise the data. You may request early deletion by contacting support, subject to legal obligations.
Your Rights You can view, correct or delete your personal information at any time. Email or chat with us to request a data export, update your mobile number, or close your account and remove stored details from our system.
PRIVACY CONTACT

Reach Us About Your Data

If you have questions about what we collect, want to update your details, or request a copy of your information, our support channels are open every day. Use live chat for immediate answers, email for detailed requests, or check the help centre for common privacy topics like password changes and payment-record access.

Team online

Live Chat

Open the chat icon in the bottom corner of any page and ask about your account data, cookies or how we handle payment information. Support replies within minutes during Bangladesh daytime hours.

Email

Send data requests, deletion inquiries or privacy concerns to our support email listed in the site footer. We respond to privacy requests within three business days with next steps or the information you asked for.

Help Centre

Browse articles on account security, cookie settings, payment logs and how to download your transaction history. The help centre is searchable and updated when we add new features or change data practices.

Privacy Policy Questions

We collect your mobile number, email address, full name and date of birth during registration. When you deposit, we also log the bKash, Nagad or Rocket account number you send from and the transaction reference for verification.

Transaction records are retained for the minimum period required under local law and eligible regions, typically between three and seven years. Session logs and device identifiers are kept for fraud detection and deleted after account closure unless legally required.

Yes. Email support or use live chat to request a full data export. We send a file containing your account details, transaction history, session logs and contact records within five business days of your request.

We do not sell or share your personal data with advertisers. Payment information is shared only with the bKash, Nagad or Rocket gateway you choose, and only to the extent needed to process your deposit or withdrawal.

Contact support via chat or email and request account closure. We delete your profile, contact details and preferences immediately; transaction records are anonymised or deleted after the legal retention period ends, depending on local regulations.

We use session cookies to keep you logged in and preference cookies to remember your settings. Turning off cookies will log you out after each page and reset your language choice every visit; essential cookies cannot be disabled.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.